VoIP phone systems have been a revelation in the business world. Their capabilities have been ever-increasing and the latest developments of encryption and call recording are no different.
When you’re making a call, be it long distance or from across the room, data is transferred across the web. In a world of cyber hacks and phone scandals, it’s fair to say that many businesses would appreciate a little security. To know that data is made truly safe when being transferred is now something to be seen as a necessity, rather than a luxury.
Suffolk-based Ocean Telecom says it’s here that innovations such as call encryption and call recording have brought peace of mind to VoIP phone users.
Recently developed protocols have allowed the data from every call that is made to be packaged up, encrypted and archived. These useful innovations have been accepted lovingly into every VoIP phone providers’ business plan.
Call recording, then, provides an ability to store conversations safely and securely. Business owners may wish to invest in this for a number of reasons, such as:
- Recording for training purposes
- Spotting trends in customer sales
- Keeping track of verbal contracts and agreements, or
- For any kind of law case.
It is worth noting that recording your phone calls is legal, so long as you make the person being recorded aware of it. If you’ve ever called a business of any size, you’ve probably heard the recording notice that businesses are required to give at the start of a recorded phone call. That being said, those being recorded do have the right to deletion and do not have to provide consent for recording.
Investing in better VoIP systems makes this task a little easier, however it’s worth noting that the quality of installation can also make a difference. It is, for that reason, important to make sure that you do your due diligence when choosing a VoIP installation provider. Meeting all required compliance measures and following rules such as the FCA or PCI DSS is also a must.
If you invest correctly in good call recording services, your ability to resolve disputes increases exponentially. By locating conversations quickly and easily, you’ll be able to monitor customer service standards and make improvements where necessary.
Are you interested in this revolutionary technology? Speak to Ocean Telecom for more information today.
