Sue Gates as been appointed as the new customer care manager at Hopkins Homes, based in Woodbridge.
She brings a wealth of experience to the role and will ensure the housebuilding firm continues to provide the highest standard of service possible to its customers.
Heading up a team of 12 based at Hopkins Homes’ head office, Sue will look to improve the service provided to customers and will work to support each team member in achieving their individual potential.
Sue said: “This is a very exciting opportunity and I am proud to be working for Hopkins Homes and helping to shape the future of its customer care offering.
“My goal is for all of our customers to receive a platinum grade service and for our customer service team to become market leaders in their approach.
“My career has always been customer service orientated. I am looking forward to raising the profile of customer services within Hopkins Homes and promoting a positive and happy environment for our customer care team to provide the highest possible standard care.”
Sue has spent the last four years working in customer care for new build housing. Prior to this, Sue has worked across a wide range of industries including recruitment, telecommunications, education and IT.
Lee Barnard, Sales and Marketing Director at Hopkins Homes said: “At Hopkins Homes we pride ourselves on our high standards of design and build; keeping customer needs central to all our processes ensures that we can continue to meet these standards.
“Sue’s experience in customer care will be a great asset to Hopkins Homes and I welcome her to the team.”